Objective
leadership with a focus on quality
Passionate quality evangelist and strategist enabling teams to transform and succeed at the growing speed of technical and process change. A known figure in the testing community with a focus on advocacy and the changing role of quality assurance in Agile.
Experience
Frame.io, Director, Quality Assurance
Sept 2020 - Present
–
Code and Theory, Associate Director of Quality Assurance
Nov 2018 - Sept 2020
Responsible for all Quality Assurance activities in the NYC office including the successful delivery of multiple projects in parallel, resourcing of Quality Assurance Engineers on projects, direct management and mentorship of Quality Assurance Engineers, participating in recruitment and hiring of staff, vendor selection, tool selection and implementation, test device management, project planning, and acting as a subject matter expert as needed
Created and collaboratively implemented a Career Management Matrix for Quality Assurance Engineers in order to help individuals understand performance goals and define individual growth opportunities
Participated in business development processes such as the creation of a Statement of Work, Technical Approach Documents, and Budget Sheets. This early involvement has led to more accurate project timelines which has resulted in delivering better software to our clients
Facilitated the collaborative effort of creating a global “QA Lead Checklist” which unified processes and helped set expectations of the role within the company
Collaborated with stakeholders across the company on evolving software development delivery practices in order to unify and collaborate across disciplines
Implemented monthly global QA discipline-focused learning and team-building series that provides an ongoing training opportunity to develop necessary skillsWorked with project teams and clients on the creation of customizes testing strategies which include creating new process and tool selection
Worked closely with DevOps, Developers, and Technical Directors in order to set up and maintain Automation Suites using Selenium with pytest.
Worked with projects in order to integrate automated testing into delivery practices by empowering QA Engineers, encouraging team ownership, developing process, and adding actionable reporting tools.
Perform hands on testing tasks on projects including exploratory testing of User Stories, Accessibility Testing, Performance Testing, and Security Testing
–
FlightSafety International, Software Quality Assurance Manager
March 2018 - Oct 2018
Manage, mentor and grow team of talented and passionate Software Engineers in Test
Define and document the career development of Quality Assurance teammates
Work with stakeholders throughout the company on evolving software development practices
Provide oversight and direction of testing activities across all supported software applications
Effectively prioritize and manage resources across a spectrum of project needs
Act as Quality Assurance SME in project planning sessions
Work with stakeholders to scope and estimate QA related work
Develop and implement Functional Automation practice
Drive the creation and adoption of standards and best practices in regards to Quality Assurance
Perform all aspects of testing tasks such as creating and executing manual tests across web and mobile products, analyzing test results, document defects, and reviewing tracking system
–
huge, Senior Director of quality Assurance
February 2017 - September 2017
(In addition to duties and skills performed as Director)
● Drive the creation and adoption of standards and best practices in regards to the Quality Assurance discipline globally
● Work with other disciplines to create project playbooks to aid in consistent quality delivery
● Drive the sharing of knowledge and collaboration of Quality Assurance throughout Huge office network in North America, Brazil, Colombia, and UK
● Organize and consolidate testing tools for effective use throughout all Huge offices
● Responsible for QA resourcing needs for all projects globally
● Acted as Huge’s Security Champion as part of parent company’s efforts around education, training and project implementation
● Acted as company wide SME in regards to Accessibility (WCAG 2.0) support for web, mobile and in store experience projects.
● Work with project teams and clients on the creation of customized testing strategies which includes processes and tool selection
● Drive the continuing education for testing specialties such as accessibility, mobile, performance and automation
● Work directly with clients to offer solutions and answers in regards to quality and process as needed on projects
–
huge, director of quality assurance
March 2014 - February 2017
(In addition to duties and skills performed as Manager)
● Set the strategic direction of the Quality Assurance and Quality Engineering teams
● Define and document the career development of Quality Assurance employees
● Act as Huge's Quality Thought Leader in publications and speaking events
● Work with Huge's Executive Leadership on recruiting, onboarding, training, tools, and overall technical strategy
● Participate in hiring process across all Huge offices
● Incorporate Accessibility, Performance, and Automated Testing into projects as appropriate
● Participate on business development processes such as responding to RFPs, writing and reviewing SOWs and writing Test Plans
● Vet and support relationships with both staff augmentation and testing service vendors
● Developed and helped implement cross functional Guilds whose intention are to explore topics, share knowledge across teams and help establish and promote company standards.
–
Huge, Manager 0f quality assurance
October 2012 - March 2014
● Oversight and execution of testing activities for all interactive and software projects including web sites, mobile apps and in store experiences
● Research and recommend testing tools for both manual and automated testing
● Maintained communications with all team members, team leads and executive management, internally and externally
● Partnered with development teams to deliver improved developer productivity and product quality with on time delivery
● Hired, grew, managed and mentored a large team of talented, passionate analysts and engineers
● Effectively prioritize and manage resources across a spectrum of project needs
● Provided in house expertise in testing best practices, risk assessment and mitigation, and process mapping
● Set standards in browser and mobile support throughout Huge
● Acted as QA Lead on projects when needed
● Successfully transitioned the team from a traditional Waterfall process to Lean and Agile methodologies using a combination of training, mentorship, thought leadership, client education and executive collaboration.
● Through training, acquiring new tools and a change in hiring practices successfully added additional testing capabilities for the company in the form of Accessibility, Performance, Mobile, and Automated Testing.
–
huge, Senior quality assurance analyst
November 2010 - October 2012
● Work with Project Management to scope and estimate QA project work
● Provided a point of contact for all QA activities on a project
● Created Client Facing Test Plan Overview documentation
● Communicate risk to project stakeholders as needed
● Create and distribute Test Reports
● Manage day to day activities of testing team
● Perform all aspects of testing tasks such as creating and executing manual tests for multiple software
releases across diverse platforms such as web, mobile, kiosks and other devices.
● Analyze test results, document defects/issues in Tracking System, manage and review Tracking System
● Proactively troubleshoot with Business Analyst, Solutions Architect, and Development peers to replicate,
identify and resolve issues.
● Acted as a Quality Assurance subject matter expert within the company
● Worked with Quality Assurance Manager to mentor Team Members including one on one interactions, presentations and thought leadership
–
origin digital, quality assurance engineer
March 2009 - November 2010
● Perform requirement based functional testing and regression testing of software prior to release.
● Create test plans based on known requirements, as well as previously reported bugs and work closely
with Business Analyst to confirm and relay updated requirements to developers.
● Compose test scripts for personnel in other groups performing UAT.
● Log bugs reported from customers and other groups in the company and enhancement requests in Team
Foundation Server.
● Plan and coordinate IT support on weekly and monthly Production releases.
● Respond to, research, escalate, and resolve user inquiries on Tier 2 level with emphasis on video
encoding and software problems.
● Train newly hired staff on all software features.
–
Origin digital, Manager client support services
April 2007 - March 2009
● Key contributor to development of support group working closely with manager to staff with 9 and provide
24/7 coverage.
● Managed all facets of 24/7 Support Team that included hiring, training, staff development, performance
measurement standards, and development of monthly team schedule.
● Responded to and researched, escalated, and resolved user inquiries on Tier 2 level with emphasis on
video encoding and software usage.
● Created team procedures for customer support, new hire training, software UAT, and escalation to other
teams as warranted.
● Administered internal Knowledge Base and supported company wide CRM (Net Suite) for trouble tickets, sales initiatives, projects, tasks, HR functions, and billings.
–
Verizon, multimedia contractor (Freelance)
August 2004 - April 2007
● Responsible for all internal webcasting for telecom side of the business which includes managing other broadcast positions to ensure coverage, coordinating with other webcasting business units, setting up the webcast site, preparing powerpoint slides, setting up Windows Media Encoder, running the live event, editing the video for VOD using Sony Vegas and publishing to Verizon’s Content Delivery Network.
● Create VOD and corresponding web sites using Macromedia Dreamweaver for various business units including training material, commercials, and promotions.
● Work closely with IT department for support, maintenance of web servers and streaming encoders as well as testing of current and future platforms.
–
Merrill Lynch, multimedia contractor (Freelance)
June 2001 - June 2004
● Managed the multimedia internal production team of two plus freelancers. Responsibilities include live audio streaming, on-demand audio and video files for live satellite broadcasts, CD-ROM and DVD mastering, web page development and maintenance, content distribution for international streaming media network, and all other multimedia needed to support the business needs of the company.
● Managed all projects plus technical mentoring, budgets, scheduling freelancers, scheduling work stations, and general work flow.
● Projects included live webcasts of CEO addresses, CD-ROM master for marketing of major new hedge fund for high net worth clients, twice daily content management for financial news show that includes real media audio and screen grabs, DVD of Training Material.
–
Digital island, encoding engineer and team lead
August 2000 - June 2001
● Encoded live events using Real Encoder, Windows Media Encoder, and Sorenson Broadcaster.
● Lead encoding team with major account, Reuters, including personnel assignments, coordinating live fiber and satellite feeds and set up and operation of video and encoding equipment.